Accessibility statement
Accessibility Statement
Section 1
Required Content
The Ministry of Finance is committed to ensuring access to the Financial Literacy Portal in accordance with Article 58c of the Electronic Governance Act, Articles 39 and 39a of the Regulation on General Requirements for Information Systems, Registers, and Electronic Administrative Services, and the Act on Accessibility Requirements for Products and Services.
This Accessibility Statement applies to
Website with URL: https://pfg.bg
Standard followed to ensure accessible content
The content complies with the latest version of the harmonized standard EN 301 549 published in the Official Journal of the European Union, except in the cases specified in Article 58c, paragraphs 2 or 3 of the Electrical Governance Act.
I. Compliance Status
Partially complies with the requirements of the specified standard - due to the nonconformities and exceptions listed below.
II. Unavailable content
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Description and identification of the discrepancy: |
Options: |
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An alternative presentation of the recorded audio materials. |
Requirement 9.1.2.1 of EN 301 549 V3.2.1 (2021-03) Not applicable. Audio recordings shall not be published. |
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Audio presentation of the video content. |
Requirement 9.1.2.3 of EN 301 549 V3.2.1 (2021-03) Not applicable. The available video clips are recordings of interviews, so this is not necessary. |
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Subtitles for live audio and/or video broadcasts. |
Requirement 9.1.2.4 of EN 301 549 V3.2.1 (2021-03) Not applicable. No live video streaming. |
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Synchronized audio presentation of the video content. |
Requirement 9.1.2.5 of EN 301 549 V3.2.1 (2021-03) Not applicable. The available video clips are recordings of interviews, so this is not necessary. |
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If a webpage contains audio that plays automatically for more than 3 seconds, a mechanism to pause or stop playback must be provided, or a mechanism to control the volume independently of the overall volume level must be available. |
Requirement 9.1.4.2 of EN 301 549 V3.2.1 (2021-03) Not applicable. No audio is played in the background or starts automatically. |
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When time limits are set, they can be adjusted according to the user's needs. |
Requirement 9.2.2.1 of EN 301 549 V3.2.1 (2021-03) Not applicable. No time limits are specified. |
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If a web page involves performing actions in steps whose order affects the meaning and functionality, the navigation components are arranged in an order that preserves the meaning and functionality of the content. |
Requirement 9.2.4.3 of EN 301 549 V3.2.1 (2021-03) Not applicable. There is no content requiring actions in sequential steps. |
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Any functionality that uses a multi-point cursor or is based on the cursor path can be controlled using a single cursor or can be designed not to rely on the cursor path, unless it is essential. |
Requirement 9.2.5.1 of EN 301 549 V3.2.1 (2021-03) Not applicable. A multi-point cursor is not used. |
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Features that can be controlled by device motion or user movement can also be controlled via user interface components, and motion response can be disabled to prevent accidental activation. |
Requirement 9.2.5.4 of EN 301 549 V3.2.1 (2021-03) Not applicable. No features controlled by the movement of the device or the user are used. |
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The language of each individual section of the page's content can be set programmatically. |
Requirement 9.3.1.2 of EN 301 549 V3.2.1 (2021-03) Not applicable. There are no pages with mixed content in different languages. |
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If a discrepancy is found in the data entered by the user and it is possible to suggest corrections, such suggestions shall be provided to the users, unless this would compromise security or conflict with the intended purpose of the information entered. |
Requirement 9.3.3.3 of EN 301 549 V3.2.1 (2021-03) Not applicable. No such cases have been identified. |
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If the entry of information results in legal consequences, financial transactions, a change in the status of user data stored in databases, or the recording of user test results, at least one of the following applies: The data entry action is reversible. / Data entered by the user is checked for inconsistencies upon entry, and the user is given the opportunity to correct them. / A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission. |
Requirement 9.3.3.4 of EN 301 549 V3.2.1 (2021-03) Not applicable. The website does not allow actions that result in any legal or financial obligations for users. |
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Accessible ways to view the content |
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Subtitles are provided for all pre-recorded audio and/or video content in synchronized media, except where the media constitutes an alternative presentation of textual content and this is clearly indicated. |
Requirement 9.1.2.2 of EN 301 549 V3.2.1 (2021-03) The full transcripts of the interviews are provided for the published television recordings. |
Date the statement was originally prepared:
20.04.2026
Date of annual update (review) of the statement:
Date of update to the statement following an assessment and significant redesign of the website and mobile version:
Method used to prepare the statement:
A self-assessment conducted by the person referred to in Article 1, paragraph 1 or 2 of the Electronic Governance Act, who is the owner of the website.
Feedback and contact information
Contact information for providing feedback and suggestions regarding the accessibility of this website and its mobile version
To provide feedback and suggestions regarding the accessibility of this website and its mobile version, please use the following email address: FL@minfin.bg
Link to the feedback form
Not applicable.
Contact information for the official(s) responsible for the accessibility and the processing requests submitted through the feedback mechanism
Implementation procedure
In accordance with Commission Implementing Decision (EU) 2018/1524 of October 11, 2018, pursuant to Article 58d(1) of the Electronic Governance Act, and in accordance with the approved internal rules of the Ministry of Finance, the following procedure for handling reports has been established:
- Reports submitted in accordance with the Electronic Governance Act (EGA) regarding violations of the accessibility requirements for the content of the Ministry of Finance’s website should be submitted to the Administrative Service Center (ASC), Room No. 1 of the Ministry of Finance every working day from 9:00 a.m. to 5:30 p.m. at the following address: Sofia, 102 G.S. Rakovski St. (entrance for citizens—from Benkovski St.) or sent via a licensed postal operator; by fax; electronically to the email address: FL@minfin.bg.
- The report is reviewed within one month of receipt, and a response is prepared within the same timeframe, containing a description of the actions and measures taken to remedy the accessibility violation, as well as the timeframe within which the identified accessibility violations will be remedied, or a reasoned refusal, in cases where the request is deemed unfounded and unlawful.
- If the person filing the report has provided an email address, the response is sent with a qualified electronic signature; in all other cases, it is sent in hard copy to the address provided in the report. If an incorrect or non-existent address is provided, the information is deemed to have been received on the date it was sent.
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If the Ministry of Finance: 1. fails to respond to the report within the timeframe specified above, or 2. fails to take the measures to remedy the accessibility violation specified in the response to the report the citizen or organization that filed the report may file a complaint with the Minister of Electronic Governance |
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Contact information for the official(s) responsible for accessibility and the handling of complaints at the Ministry of Electronic Governance: |
Complaints may be submitted in the following ways: - to the email address: mail@e-gov.bg, with subject: “Complaint regarding the lack of accessibility of a website”; - through the registry office of the Ministry of Electronic Government at 6 Gen. Yosif V. Gurko St., Sofia; - by mail in hard copy to the address of the Ministry of Electronic Government – 6 Gen. Yosif V. Gurko St., Sofia 1000 |
Section 2
Recommended content
Although the Ministry of Finance strives to ensure compliance with existing accessibility standards, this is not always possible in every respect. If you encounter difficulties while using https://pfg.bg or if some of the content is not accessible to you, please contact us and describe the issue - this will help us maintain the Financial Literacy Portal in the best possible condition and continuously improve its accessibility.
The Ministry of Finance is committed to ensuring a higher level of accessibility, addressing any identified non-compliance with accessibility requirements on its website, and maintaining a consistently high level of accessibility for the information it publishes.
Publication date of the website and its mobile version:
20.04.2026
Date of the last update to the website and its mobile version following a major revision of their content:
20.04.2026
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