Complaint

A written or oral statement by a natural or legal person expressing dissatisfaction or objection to the actions, decisions, or services of an institution, authority, enterprise, or individual, requesting an investigation and the taking of measures to resolve the problem or restore infringed rights. For example, if a consumer’s rights have been violated by a trader, they may file a complaint with the Consumer Protection Commission, describing the violation, attaching supporting evidence, and making a specific request for the desired outcome.