Glossary
Comprehensive Car Insurance (Casco)
Voluntary property insurance that covers damage to the policyholder’s own vehicle caused by various events. Such events may include natural disasters, traffic accidents, theft or robbery, intentional actions by third parties, as well as property damage occurring during manoeuvring and parking.
Compulsory Health Insurance
A system in which all citizens are legally required to pay health insurance contributions, the funds from which are accumulated in the National Health Insurance Fund and used to finance essential health services, medical care, preventive check-ups, and treatment, with the aim of ensuring access to healthcare for all covered individuals.
Compulsory Social Insurance Contributions
Amounts paid monthly by employed individuals, their employers, and self-employed persons into various state funds — for example, pension, healthcare, unemployment, and occupational accident funds. These contributions aim to provide protection and assistance in the future, such as retirement, unemployment, illness, or accidents.
Conciliation Committee
An authority under the Commission for Consumer Protection (CCP), established for out-of-court resolution of disputes between consumers and suppliers of products and services.
Conciliation Proceedings
A form of alternative dispute resolution for national and cross-border disputes arising between consumers and traders, conducted on a voluntary basis for both parties.
Consumer Loan
A loan for individuals intended to finance various current needs, such as home repairs, purchases of goods and services, travel, education, or other expenses.
Consumer Protection
A set of rights, measures, and mechanisms provided by law aimed at guaranteeing the safety, economic interests, right to information, and fair treatment of individuals when purchasing goods and services. This protection includes preventive actions against unfair commercial practices and misleading information, as well as possibilities to seek redress in case of violation of consumer rights.
Consumer Rights
Legally guaranteed rights and protections related to the consumption of goods and services. According to the Consumer Protection Act, these include the right to information about goods and services; the right to safe goods and services; the right to protection against unfair commercial practices; the right to compensation for damages caused by defective goods and services; the right to access institutions for resolving consumer disputes; the right to education regarding the protection of rights; the right to associate for the protection of interests; and the right to representation before state authorities.
Contactless Card
A payment card (debit or credit) that uses radio-wave technology to enable quick and secure data exchange with a terminal or ATM, allowing payment simply by bringing the card close to the terminal, without the need to insert it into the device or enter a PIN for small amounts.
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